Tourist bus tickets

GENERAL QUESTIONS

What is the company's commitment to refund up to 150% of the payment value in case the customer does not have a ticket to move?

Cases without tickets

The customer has paid for the ticket but the bus company runs out of tickets, or the customer has paid but does not have a ticket on the day of travel – The Tourist Bus Ticket Company and the bus operator must find another bus for the customer within 18 hours (sooner or later). more) then the departure time of the original flight, the ticket will be counted.

In case another flight is found but it is outside the 18:00 time frame, it will also be considered as no ticket.

The customer has booked and paid for the ticket but the car does not pick up – The Tourist Bus Ticket Company and the bus company cannot find another car to pick up the passenger.

The car company cancels the trip (except for force majeure reasons) - The Travel Car Ticket Company cannot find another suitable vehicle for the customer to move.

Where Would you like To Book Your Bus Ticket? Call the Call Center Now for Support!

OPERATOR: +2523500286 - HOTLINE

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A refund policy of 150% of the payment value will be applied to customers who have paid the fare in advance at the Tourist Bus Ticket Company, not yet supported for customers who pay later (pay at the bus station or pay when boarding the bus). ).

150% refund policy compared to the actual amount that the customer has paid (no refund for promotions/discounts); The refund part includes 100% of the ticket payment amount and a 50% discount voucher (calculated on the actual ticket amount paid by the guest) for the next booking.

The normal voucher will have a validity of 2 months, however, in some special cases, the Tourist Bus Ticket Company may change the expiry date accordingly.

Cases that have not been considered as having any tickets

The car company does not support issuing paper tickets or VAT invoices.
The Tourist Car Ticket Company or the car company finds another car for the passenger to move but the bed/seat position has not been booked before.

Where Would you like To Book Your Bus Ticket? Call the Call Center Now for Support!

OPERATOR: +2523500286 - HOTLINE

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The Tourist Car Ticket Company or the car company found another vehicle to support but it was not on time/vehicle type/brand.

Some incidents have to pay the extra fare (the guest has paid the fare in full, but the driver told me to pay extra when getting on the bus).

The bus operator canceled the trip due to force majeure events such as earthquakes, tsunami, landslides, floods, thunderstorms, epidemic, war, strike, etc.

The Tourist Car Ticket Company will not support 150% of the payment value in these cases. However, the Tourist Bus Ticket Company will have other policies to support customers when unexpected incidents occur.

The Tourist Car Ticket Company has not yet supported 150% of the payment value in case of a passenger's reason

Customers booked tickets with the wrong information.

Drivers and garages could not contact guests according to the information registered for tickets, leading to failure to pick up guests.

Customers arrive at the bus station or wait for location later than the scheduled time announced by the Tourist Bus Ticket Company.

Customers bring bulky luggage, exceed the load without prior notice, or violate the regulations of the garage, leading to the car company refusing to serve (smell luggage, animals, bulky goods, ...).

Where Would you like To Book Your Bus Ticket? Call the Call Center Now for Support!

OPERATOR: +2523500286 - HOTLINE

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The benefits of customers when buying tickets at Tourist Bus Tickets

Bus Ticket Company is currently the largest operator and route aggregator website in Vietnam and therefore, we have the largest stock of tickets for customers to choose from on our website. The benefits that Travel Car Ticket Company brings to you:

You can choose the car company, trip, number of seats according to your needs.

You can book tickets online, call the operator or buy tickets at the agents of the Tourist Bus Ticket Company.

You can choose and compare prices and quality from 2000+ car brands.

You are given reviews and comments on the quality of car manufacturers, drivers, and employees.

If the Tourist Bus Ticket Company also brings customers other benefits, you can contribute your ideas to us by sending information via mailbox lienhe@Tourist Bus Ticket.

Is the ticket price of the Tourist Car Ticket Company higher than the ticket price of the bus companies?

Are not. The Tourist Car Ticket Company commits to the fare equal to the genuine fare. Fares will be lower on some special occasions when we combine with the operator or other partners in some promotions.

Where Would you like To Book Your Bus Ticket? Call the Call Center Now for Support!

OPERATOR: +2523500286 - HOTLINE

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LIM OUSINE BUS

What do I have to show the garage to get on the bus?

You can present an SMS or an email with information about the e-ticket to check-in (most car companies accept this form).

Some bus companies do not accept e-tickets, please use paper tickets/printed tickets at the ticket counter/office of the bus company to board the bus.

You also need to bring photo identification (ID card, CCCD, driving license, passport, ...) in some necessary cases.

Where Would you like To Book Your Bus Ticket? Call the Call Center Now for Support!

OPERATOR: +2523500286 - HOTLINE

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How to get paper tickets/printed tickets of the bus company?

Please get paper tickets/printed tickets at the garage office or at the bus station's ticket counter at the bus station.

If I lose my payment/reservation confirmation via text (SMS) or email, what should I do?

You can contact the Customer Service Department of Tourist Bus Ticket Company (hotline 1900 8888 43) for assistance in resending payment confirmation via email or text message (SMS).

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What should I do if I lose my paper ticket/printed ticket from the bus operator?

You need to re-issue your paper/printed ticket. Please contact the dealer for assistance.

I did not receive an SMS or email after successful booking, what should I do?

In case you do not receive a text message (SMS) confirming payment/booking information from the call center after 30 minutes from the time of booking, please check your email (the email address you entered when booking your ticket). Do you have an email to confirm payment/reservation, does the phone number in the email match the phone number you used to get on the bus? If you need further assistance, you can directly call the hotline 1900 8888 43 for answers.

Where Would you like To Book Your Bus Ticket? Call the Call Center Now for Support!

OPERATOR: +2523500286 - HOTLINE

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I entered the wrong phone number while booking online. What should I do?

You can call hotline 1900 8888 43 or send an email to lienhe@Travel bus ticket so that the customer service staff can update the new booking phone number.
I have paid and received SMS & email, when will the operator call me?

Depending on the process of each garage, you may or may not receive a trip confirmation call from the garage.

In case the pick-up point is at the bus station, please arrive 30 minutes before weekdays or 60 minutes for public holidays at the office/ticket counter/bus station and present your ticket information on SMS or email for instructions to check-in.

In case you pick up at home or along the way, the driver/garage staff will contact you in advance to inform you about the pickup, but the contact time depends on the process of each garage. You need to keep the phone with you and make sure the phone is in the contactable state to receive calls from the garage staff. You can also proactively call the garage in advance according to the information in the payment/booking confirmation email for more information or for support.

In case you have a transfer registration, please prepare 60 minutes in advance, keep the phone with you and make sure the phone is always in a contactable state. The driver will contact to inform about the transfer, but the contact time depends on the process of each bus operator. You can also proactively call the garage in advance according to the information on the payment/booking confirmation email for more information or for support.

Where Would you like To Book Your Bus Ticket? Call the Call Center Now for Support!

OPERATOR: +2523500286 - HOTLINE

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DEPOSIT POLICY

What is a deposit ticket?

A deposit ticket is a ticket that you will book and pay for when the bus operator does not have an official price, but you want to reserve your seat in advance to ensure that you definitely want to reserve your seat in advance.
What is the surcharge?

Is the amount that you need to pay extra for the tickets that have been deposited before or the amount that needs to be paid when you have additional services (child tickets, bulky goods, pick up and drop off, etc.) according to the regulations of the garage).

How can I pay the deposit?

You can pay the deposit for tickets according to the usual payment methods such as payment via domestic card, international card, bank transfer, payment via ZaloPay, MoMo, VNPay, ShopeePay applications, payment at convenience stores and Viettel post offices.

You can pay the surcharge for the ticket by normal payment methods such as payment via domestic card, international card, bank transfer, payment via ZaloPay, MoMo, VNPay, ShopeePay applications, or payment. Payment at the garage (depending on the policy of the garage).

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Can I pay a deposit less than the amount shown?

The deposit amount is regulated by the bus operator, will be notified when you book your ticket on the Tourist Bus Ticket system and associated systems, so you will not be able to pay an amount other than this number.
What happens if I don't pay the deposit?

When you make a reservation, the system will notify you of the payment appointment time, after this time the deposit ticket will be canceled if you have not paid the fare.
When do I have to pay the surcharge?

When the bus operator announces the official price, the Company will notify you of the fare, the amount of surcharge to be paid and the deadline that you need to pay via email or the phone number you used to book the ticket. before.

Where Would you like To Book Your Bus Ticket? Call the Call Center Now for Support!

OPERATOR: +2523500286 - HOTLINE

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What happens if I don't pay the surcharge?

Previously paid tickets and deposits will be canceled, refunds may or may not be available depending on the policy of each operator. So you have to make sure you read the cancellation policy of each bus operator carefully when booking.

If the official fare is lower than the deposit fare, can I get the change back?

You will be refunded the difference if the official fare is lower than the amount you paid the deposit.

How can I get my change back?

The change will be refunded in the usual ways such as refunding to the domestic card or international card you used to pay before, refunding to your MoMo wallet account and your ZaloPay wallet, bank transfer, image Refund method will depend on your previous form of payment.

Where Would you like To Book Your Bus Ticket? Call the Call Center Now for Support!

OPERATOR: +2523500286 - HOTLINE

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How long can I get my change back?

Depending on the bank that you open the card/account, the normal time to receive your money back will be between 2-14 days, some banks may have a processing time of up to 30 days like Agribank or Vietcombank.

Why do I have to pay the surcharge before the date of departure?

Depending on the policy of each garage when making a deposit, you need to pay in advance or not. Usually, most of the garages require that guests who have paid a deposit in advance need to pay the surcharge a few days before leaving. This comes from the need to travel on peak days before/during and after the holidays/New Year holidays, which are usually very crowded, the number of passengers coming to the office/bus station to check in/buy tickets is very high, so it is important that you pay in full. The previous set of ticket fare helps to reduce the overload of the garage/ticket office staff and helps customers spend less time checking in.

Where Would you like To Book Your Bus Ticket? Call the Call Center Now for Support!

OPERATOR: +2523500286 - HOTLINE

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I don't appreciate the garage I paid the deposit anymore, can I cancel my ticket and get my change back?

Cancellation of tickets is still possible, but the cancellation policy of each bus operator is different, so the amount of refund for you will depend on the policy of each bus operator and there may be cases of non-refundable. You should carefully read the cancellation policies before booking tickets as well as consider consulting the quality rating of each bus operator before deciding to book a payment ticket.

Can I pay the surcharge before departure/before boarding?

Some garages only have official prices close to the departure time, so you can still pay the surcharge at the counter or bus station to the staff on the day of departure, but this depends on a separate policy. of each garage.

Can I cancel my ticket and get a refund after paying the deposit?

Cancellation of tickets is still possible, but the refund policy of each bus operator is different, so the amount of refund (if any) for you will depend on the policy of each operator.

Where Would you like To Book Your Bus Ticket? Call the Call Center Now for Support!

OPERATOR: +2523500286 - HOTLINE

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Can I cancel my ticket and get a refund after paying the surcharge?

Cancellation of tickets is still possible, but the refund policy of each bus operator is different, so the amount of refund (if any) for you will depend on the policy of each operator.

How many deposit tickets can I book at most?

The maximum number of tickets for each booking on the Bus Ticket Company system is 6 tickets/time, this depends on the number of available seats on the bus that you choose. If you need to book more tickets at once, you can contact the ticketing center for support.

Can I book someone else's ticket?

You can book tickets for other people as long as the passenger information is provided completely and clearly.

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Can I exchange tickets for someone else?

You can change the passenger's name and phone number, please contact the operator's hotline for support.

May I know how far the official fare will increase?

The bus operators do not have an official price and there is no roadmap to increase ticket prices, so, unfortunately, the Tourist Bus Ticket Company cannot provide information about the price range that the ticket will increase to you.

Can I transfer my ticket to another date?

The transfer of tickets on peak days during the holidays is usually equivalent to the cancellation policy displayed when you book the ticket, and this policy will be different for each bus operator. However, some bus operators may have an easier ticket transfer policy, so you can contact the operator's customer care department or the Tourist Bus Ticket Company for assistance.

Where Would you like To Book Your Bus Ticket? Call the Call Center Now for Support!

OPERATOR: +2523500286 - HOTLINE

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Can I transfer my ticket to another bus company?

Transferring the ticket to another bus company is equivalent to canceling the ticket of the booking company and buying a new one. Therefore, whether this is doable and how much you need to pay extra is based on the cancellation policy of the bus company you are booking with as well as the number of seats remaining and the fare of the new bus company.

I want to be picked up

The pick-up and drop-off policy for each stage will be decided by the bus operator and the information will be displayed when you book your ticket.

I want to be paid on the spot

The pick-up and drop-off policy for each stage will be decided by the bus operator and the information will be displayed when you book your ticket.

If the surcharge for the deposit ticket is too high, can I cancel the deposit ticket?

Cancellation of tickets is still possible, but the refund policy of each bus operator is different, so whether you can get a refund and the amount of the refund (if any) will depend on the policy of each bus operator. You should carefully read the cancellation policies before booking as well as consider consulting the fare for previous years or those of other bus operators running the same route before booking.

The Tourist Bus Ticket Company tries to work with the operator's partners to only surcharge 1 time after the operator offers the official price for the convenience of customers when paying. If you are required to pay extra, please immediately call the customer service department of the Tourist Bus Company for timely assistance.

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Sau khi tôi thanh toán phần thụ thu cho vé cọc thì có phát sinh chi phí nào khác không?

When is the official price?

Usually, the operator will try to give the official price about 1 week before the departure date. However, depending on the operator's performance, the official pricing may be later. The Tourist Bus Ticket Company always tries to inform customers of the fastest official price as soon as it receives information from the bus operator.

Can my reserved ticket be changed to the time or location on the bus?

Deposit tickets for the peak holiday / Tet holiday, apart from the payment will be different from the normal day ticket, the remaining issues will remain unchanged. You must make sure to carefully read the policies of the bus operator as well as the commitments and policies of the Tourist Bus Company before deciding to book a ticket.

Where Would you like To Book Your Bus Ticket? Call the Call Center Now for Support!

OPERATOR: +2523500286 - HOTLINE

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BOOK A TICKET ONLINE

Why when booking tickets, the website of the Travel Car Ticket Company only shows the number of seats/beds, but not the exact seat I want?

Some garages have not yet supported customers to choose a seat / lie on the car, but the garage staff will flexibly arrange seats when guests get on the bus. So in this case, when you book online, you only need to choose the number of tickets you need to book. You will then receive a payment/reservation confirmation for the total number of tickets and no car seats for each ticket.

Why do some buses only see the phone number but cannot book tickets directly on the website?

Some bus operators/trainers do not support online ticket booking but only support ticket booking via call center, in this case you can click on the "phone" box to see the phone number and call to book tickets directly. .

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How do I get a value-added invoice (VAT)?

Travel Car Ticket Company is a ticket booking platform for many bus companies across the country. The Company is not a transport service provider, so we cannot issue invoices for tax purposes in Vietnam. You need to contact the bus operator where you bought the ticket for assistance with this issue.

METHOD OF PAYMENT

Payment methods at Travel Car Ticket Company

Visa/Master/JCB card.

Pay cash at convenience stores and supermarkets near your home.

Payment by bank transfer.

ATM cards of all banks (with registration for online payment service).

E-wallets Momo, ZaloPay, VNPay, ShopeePay.
Pay at the ticket agents of the Tourist Bus Ticket Company.

Cash payment at the office of Tourist Car Ticket Company (CirCO Building, 222 Dien Bien Phu, District 3, Ho Chi Minh City, Vietnam or 101 Lang Ha Building, Dong Da District, Hanoi).

Where Would you like To Book Your Bus Ticket? Call the Call Center Now for Support!

OPERATOR: +2523500286 - HOTLINE

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I don't use international/credit/bank cards. Can I book tickets online?

You can book tickets online and choose other payment methods without using a bank card as follows:

Select “MoMo Wallet”: At the payment step, the screen will show a QR code image. You use the MoMo wallet application in your phone to scan the payment code. You can contact MoMo – 1900 545441 for more information on how to use MoMo wallet to pay online.

Select “ZaloPay Wallet”: The ticket booking screen shows a QR code image. You use the ZaloPay application in your phone to scan the payment code. You can contact ZaloPay – 1900 545436 for more information on how to use the ZaloPay wallet to pay online.

Select wallet “ShopeePay: The system will automatically switch to the ShopeePay application to continue the ticket payment process. You can contact ShopeePay – 1900 6906 for more information on how to use ShopeePay wallet to pay online.

Choose the form "Payment at the garage" (for car manufacturers that allow this form).

Select "Convenience store near home": The system will display the system of stores and supermarkets that you have to pay directly in cash.

Select “Bank transfer”: You will receive the bank account information of the Tourist Bus Ticket Company. You can go to the bank and deposit cash at the counter into the bank account of the Tourist Bus Company (this method may incur a fee depending on the policy of each bank).

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What do I have to do to be able to pay for the fare?

You can see the ticket payment instructions here or call 1900 8888 43 for customer service staff to guide the payment.

CANCELLATION POLICY

Cancellation policy for tickets booked through the Tourist Bus Ticket Company

The cancellation policy depends on the time of your booking. At each different time, the bus operator may have different cancellation policies depending on the regulations of the bus operator. If you book tickets online through the Travel Bus Ticket Company app, MoMo, Zalopay, or via the Tourist Bus Ticket website, the cancellation policy is displayed in the cancellation fee policy section, this information is also provided and sent to you. email after your successful booking.

When booking tickets through the operator's call center, you can ask the operator right after booking the ticket (usually the operator will not notify the cancellation fee before the customer asks), if you need to refer to the official ticket book, please contact the customer service 1900 9696 81 or email lienhe@tourist bus ticket for support.

Where Would you like To Book Your Bus Ticket? Call the Call Center Now for Support!

OPERATOR: +2523500286 - HOTLINE

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How can I cancel my online booking?

You can access the successful payment confirmation email, select the “Cancel ticket” button; or visit the Tourist Bus Ticket website under “Manage Tickets”; or the Tourist Bus Ticket Company application in the "My ticket > Upcoming" section to cancel the ticket.

For tickets booked from the ZaloPay e-wallet app, please open the ZaloPay app, select manage booking and proceed to cancel the ticket.

For tickets booked from partner agents of the Tourist Bus Company, please contact the agent directly for assistance with ticket cancellation.

You can also contact customer service at 1900 8888 43 or email lienhe@Travel Bus Tickets for assistance in canceling tickets.

REFUND POLICY

I can't get in the car? Can I get a refund or not?

The Tourist Car Ticket Company is committed to refunding the ticket if you are unable to make the trip due to the fault of the Bus Operators or by the Tourist Bus Ticket Company. In the event that you are late for your trip / cannot board the bus due to other reasons, the Tourist Bus Ticket Company will try to handle it but cannot guarantee you will get a refund.

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After canceling my ticket, how can I get my money back?

The method of receiving your refund depends on the method you have previously chosen for payment:

Normally, with the form of payment via international/domestic card, you will receive a refund to the card that you have paid before. The time to receive the refund depends on the payment partner of the Company and the bank that you open the card, it can be up to 45 days.

With e-wallet payments, you will receive a refund to your wallet (depending on the policy of each e-wallet partner).

With the form of payment by bank transfer or payment at the supermarket/convenience store, the Company will refund the money via bank transfer to you.

For the tickets you have paid at the garage, please contact the bus office/ticket counter for assistance in canceling your ticket and getting your money back.

Can I get a cash refund?

If you have previously paid cash at the garage office, you can contact the operator to cancel your ticket and receive cash refunded by the operator.

Where Would you like To Book Your Bus Ticket? Call the Call Center Now for Support!

OPERATOR: +2523500286 - HOTLINE

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If you have previously paid through the Tourist Bus Ticket Company with a form of payment such as bank transfer, payment at a convenience store, you can contact the operator of the Tourist Bus Ticket Company to inform about the payment. get cash back for support. After that, please move to the office of the Tourist Bus Ticket Company during office hours at the address:

North: P1202, 101 Lang Ha Building, Dong Da District, Hanoi.

South: Circo Building, 222 Dien Bien Phu, Ward 7, District 3, Ho Chi Minh City.

LOCATION PICKUP/ TRANSPORTATION

How do I get a car to pick me up on the road?

You can choose your pick-up point from the list of the available pickup points when you book your ticket. In case you want to pick up the bus at a location outside the list, please enter your request in the notes section when booking, the Tourist Bus Ticket Company will check and contact you to notify you when the pickup point is not. Invalid.

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When will the car pick me up?

Pick-up time information is posted specifically on the booking information page and sent to email, SMS after you have successfully booked a ticket. This pick up time information is the estimated time, depending on the traffic density on the road, the weather, the route chosen by the bus operator (and other objective factors), the car may arrive earlier/later than the scheduled time.

How do I contact the operator/driver?

The bus company information including office phone number/ticket counter and driver number (if any) will be sent to your booking confirmation/payment email successfully after you book your ticket. In case you do not receive this information in your email, please contact 1900 8888 43 or email lienhe@Travel Bus Tickets when you need to provide more information.

I want to register for a shuttle bus to pick up/drop off at the door

For buses with transfer support, when looking at the step of choosing a pick-up point, in the transfer section, please choose your correct area (if any) and enter the full address you need the car to pick up/drop off.

Where Would you like To Book Your Bus Ticket? Call the Call Center Now for Support!

OPERATOR: +2523500286 - HOTLINE

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In case your area is not found in the list, you can choose the closest point from the available locations when booking online.

For some buses/buses that do not yet support transfer, the website/app of the Tourist Bus Ticket Company will not display the list of transfer points. In this case, you can choose a more suitable bus/carriage or go to the fixed pick-up/drop-off points of the garage. You can also contact the Tourist Bus Ticket Company via hotline 1900 98888 43 or email lienhe@Travel Bus Tickets for support.

FUNCTION FEEDBACK

How to evaluate points for the BUS?

After completing the trip, the Tourist Bus Ticket Company will send a survey to the email address you entered when booking your ticket to get a survey about the service quality of the bus operator. You can rate the garage by clicking the link in the email and leaving a comment.

How to report the problem to the Tourist Bus Ticket Company?

To report the problem, please contact hotline 1900 9696 81, press 3 or send an email to lienhe@Travel bus ticket. When contacting via email, please include your ticket number, ticket registration phone number, and a description of the problem you encountered.

Please respond to the problem as soon as possible so that the Tourist Bus Ticket Company can support you quickly and best, you should respond within 7 days of the problem because if it is later, the Information about the bus/ticket will not be saved by the bus company.

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Who will be the problem solver for the guest?

The Tourist Bus Ticket Company has a department to deal with problems and complaints; This department will coordinate with the operator of the car manufacturer to solve your problem.
Through which channel can I contact the Tourist Car Ticket Company?

You can contact us via mailbox lienhe@Tourist bus ticket, via chat channel at Company Fanpage or hotline 1900 969681.

What if I have a problem outside of business hours of the Tourist Bus Ticket Company's call center?

Please send a complaint letter to the mailbox lienhe@Tourist bus ticket, the staff of the Tourist Bus Ticket Company will check and handle it within the next working hour.

How do I cancel the wrong ticket?

Please contact the Tourist Bus Ticket Company immediately via hotline 1900 8888 43 during business hours (7-22h every day) or email lienhe@Travel Bus Tickets for timely support.

What if I booked the wrong ticket?

Please contact the Tourist Bus Ticket Company immediately via hotline 1900 8888 43 during business hours (7-22h every day) or email lienhe@Travel Bus Tickets for timely support.

POINTS ACCURATE PROGRAM ON THE APPLICATION OF TRAVEL TICKET COMPANY

How can I participate?

You just need to register and verify your account to become a member of the Company. You can then start booking tickets to accumulate reward points.

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What membership classes are there?

There are 4 tiers: Membership – Silver – Gold – Platinum. With each tier, you will enjoy different incentives. The grades are calculated as follows:

Members: 0 – 149 points.

Silver: 150 – 449 points.

Gold: 450 – 1349 points.

Platinum: 1350 points.

How to accumulate points?

To accumulate points for each trip, you need to log in to your account first, then make a booking on the latest version of the Travel Bus Ticket Company application. After successful booking, you will receive bonus points corresponding to your membership tier. With ticket transactions without account login, we cannot accumulate points for your transaction.

Where Would you like To Book Your Bus Ticket? Call the Call Center Now for Support!

OPERATOR: +2523500286 - HOTLINE

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How to use bonus points?

You can use your reward points to get a discount code for your next booking. Or exchange vouchers for shopping, travel, etc. of other partners in the "Offers" section of the Travel Bus Ticket Company application.

What is the pending score?

After completing the payment, you will get a certain number of points. These are “pending points” and cannot be redeemed immediately.

“Pending Points” will become usable points 5 days after you complete your trip. After this time, you can redeem your points for attractive offers on Tourist Car Ticket Company.

Do bonus points have an expiration date?

Your bonus points will be valid for 1 year. During this time you are free to use your reward points to redeem all of the Company's offers, as well as those of its partners.

Can the membership tier be reduced?

Your membership tier will decrease by tier if your account has not made any transactions within 1 year.

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OTHER QUESTIONS

Can I give/give/resell my purchased tickets?

You can give/give/resell your purchased tickets for most rides and garages. You just need to contact the Tourist Bus Ticket Company to change the information including the full name and phone number of the rider so that the bus company/Travel Ticket Company can contact when necessary.

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Some bus operators or bus trips do not accept requests to change information on tickets, you can contact the operator's call center for detailed support.

Can I stay on the bus until the morning after taking the night bus?

Normally, the running schedule of the car companies is relatively thick, the car will come and turn right away or have to check for maintenance, so it is not guaranteed to stay in the car to wait for your morning. You need to contact the driver or garage staff when riding for assistance with this information.

Can I send my motorbike with me while riding?

Depending on the policy of the garage, you can send your motorbike with you when you ride. To register to send a motorbike, when booking, please notify the operator in advance (if calling the ticketing center) or make a note in the "Notes" box (in the step of entering information) when booking online. The Tourist Car Ticket Company will support to notify the garage or ask the garage in advance about the issue of motorbike parking and fees (if any) for you and contact you when there is information to be notified.

Where Would you like To Book Your Bus Ticket? Call the Call Center Now for Support!

OPERATOR: +2523500286 - HOTLINE

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COMMITMENT OF THE CUSTOMER TICKETS FOR CUSTOMERS

All information provided by customers during the booking process will be kept strictly confidential and will not be transferred to any other third party, unless required to be provided by law enforcement agencies.

The Tourist Bus Ticket Company will take action when detecting or receiving feedback from customers when buying tickets and there is a conflict with the bus company. The Company will actively support and protect the legitimate rights and interests of customers.

The customer's fare will be collected according to the route tariff provided by the bus operator.

In case any problems arise during the use of the service such as canceling the trip, the garage does not have guest information, etc. The Tourist Car Ticket Company will try to assist customers in finding a replacement service. It depends on the options available. In the event that there is no alternative service, the Company is committed to having a satisfactory refund policy, which will be adjusted on a case-by-case basis.

Download now the App of Travel Car Ticket Company to enjoy many unique utilities for a more complete trip

Tourist Bus Ticket Company – Book bus tickets online with a variety of options and lots of incentives

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WHERE WOULD YOU LIKE TO BOOK YOUR BUS TICKET?

As bellow city & province list bus from to the cities, or could you please call the hotline for support check bus